Solutions that enhance efficiency and elevate the guest experience

For hotels and hospitality businesses, seamless visitor management is crucial to maintaining exceptional service and operational efficiency.

A hotel stay is often a highly anticipated experience, whether for business, leisure, or a special occasion. A smooth, welcoming arrival sets the tone, but it must be balanced with security, safety, and operational efficiency, even during peak times.

A hotel’s reputation hinges on guest satisfaction, especially in the era of online reviews. Every interaction—from online booking and check-in to accessing services and facilities—shapes the guest experience. While hotels have one chance to make a great first impression, inefficiencies, service failures, or struggles with high demand can quickly leave a negative impact.

Maxxess integrated solutions are trusted by top-rated luxury hotels, marinas, and leisure complexes worldwide. By seamlessly connecting front- and back-of-house systems, our technology not only prevents inefficiencies but enhances service, creating experiences that impress and exceed guest expectations.

Good service is impossible without orderly operations, with your people always in control

Good service starts with seamless operations and a team that’s in control. When staff are overworked and stressed, service quality suffers. Providing hotel teams with efficient systems and tools eliminates unnecessary tasks, allowing them to focus on guests with professionalism and care.

By integrating core front- and back-of-house systems, hotel managers and staff gain a critical advantage. Instead of juggling multiple siloed platforms, they can manage everything from a single, intuitive interface.

From access control and building management to fire safety, intercoms, visitor management, and back-office systems, Maxxess ensures seamless connectivity. For hotels, leisure businesses, developers, management companies, architects, security consultants, and system integrators, we deliver flexible, user-friendly solutions with complete reliability.

Security and safety upgrades made easy

Maxxess makes it easy to upgrade hotel security and safety at any stage, ensuring compliance with new regulations and adapting to emerging risks.

As hygiene protocols, ventilation standards, and energy efficiency requirements become stricter, eFusion provides a flexible foundation to help hotels stay ahead.

New video cameras, access control devices, alarms, and IoT appliances can be quickly integrated, with over 60 leading technology vendors already available as off-the-shelf solutions.

Our growing ecosystem of technology partners ensures continuous innovation, giving hotels the flexibility to adapt to future needs with confidence.

Set up with door controllers to integrate with ASSA ABLOY wireless locks

Guests can choose between traditional RFID key cards or their smartphones for room and safety deposit box access. Mobile access enhances convenience, streamlines check-in, and reduces hygiene risks by minimizing contact with shared surfaces.

Easy to adopt the latest smart tools, such as AI-enabled video analytics

AI-assisted tools like object detection, loitering alerts, and people counting enhance guest experiences beyond COVID-19 compliance. Automated notifications help staff respond to wait times, unmanned lobbies, and overcrowding in real time.

Integrates with VMS management systems and video hardware.

A variety of camera solutions provide cost-effective coverage indoors and outdoors in any lighting. Real-time video monitoring ensures 24/7 situational awareness across elevators, corridors, lobbies, pools, and restricted areas. Automated image capture for door access and forced-entry alerts enhances security and operational oversight.

Ensuring a warm welcome for your guests

The Maxxess eVisitor system reduces pressure on reception teams, simplifying guest check-in and access to hotel services.

Integrated with hotel databases and guest systems, eFusion streamlines arrivals and offers contactless check-in via QR codes.

It can assign parking spaces, manage access, and automatically connect guests to Wi-Fi.

These benefits extend to staff, contractors, and approved visitors, with flexible options to optimize and scale hotel operations.

Essential benefits and advantages for hotels and leisure settings

  • Enhances guest experience from arrival and check-in to check-out and departure.

  • Single platform for streamlined management of guest access, video, fire, building services, and back-of-house operations.

  • Easy installation and setup with built-in scalability for future upgrades.

  • Supports mixed technologies, including legacy infrastructure for flexible integration.

  • Simple licensing and low maintenance costs ensure a low total cost of ownership.

  • Keeps security managers and front desk teams in control with real-time monitoring.

  • Seamless integration of front- and back-of-house functions for efficient operations.

  • Provides audit trails and detailed reporting for accountability and compliance.

Find out how Maxxess is mitigating risk, increasing operational efficiency, and enhancing the guest experiences for hotels, resorts, hospitality, and leisure businesses worldwide.

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